Refund Policy

Returns Policy:

Due to the personalized nature of our items, refunds are only applicable to orders that have not yet been fulfilled. Once an order has been dispatched, it is eligible solely for exchange. Our commitment is to achieve 100% customer satisfaction, and we encourage you to contact us at 4Teenstars2024@gmail.com for personalized assistance on a case-by-case basis.

To qualify for an exchange, reasons must align with our return/exchange policy.

Additionally, please note that gift cards are non-returnable.

For exchanges, a receipt or proof of purchase is required.

Refunds (if applicable):

Upon receipt and processing of your cancellation request, an email confirmation will be sent to you. Subsequently, you will be notified of the approval or rejection of your refund request. If approved, the refund will be processed, and the credit will be applied to your credit card or original payment method within a specified timeframe.

Late or Missing Refunds (if applicable):

In the event of a delayed refund, we recommend checking your bank account, contacting your credit card company, and then reaching out to your bank. If the issue persists, please contact us for further assistance.

Shipping:

For product exchanges, kindly reach out to our customer support team.

Please be aware that the delivery time for exchanged products may vary based on your location. If the item you are returning exceeds $75 in value, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of the returned item.